Customer Support Specialist at Radancy – Bengaluru, India

💼 Customer Support Specialist

📍 Radancy | Bengaluru, India (Hybrid)
🕘 Experience: 0–2 Years
🎓 Education: Any Graduate (Preferred: Communications / Computer Science / Business)

✨ Ready to make a real impact? Let’s talk!

Radancy is transforming the hiring experience for some of the biggest companies in the world 🌍. And now, we’re looking for Customer Support Champions 💬 to join our Global Support Team!

As a Customer Support Specialist, you’ll become a trusted guide 🧭 for our clients using the Radancy Hiring Events Platform, helping them succeed by offering thoughtful solutions, expert support, and a whole lot of heart 💙.

If you're someone who loves problem-solving, communication, and making people’s lives easier — this is your calling! 📞💡

🌟 What You’ll Be Doing

🔍 Dive into the heart of our SaaS platform and help customers thrive 🚀

• 💡 Develop a deep understanding of our Talent Acquisition Cloud & hiring platform

• 🛠️ Troubleshoot technical and functional issues with confidence

• ⏱️ Ensure fast, friendly, and helpful responses to client inquiries (yes, we love beating SLAs!)

• 👥 Set up and manage user profiles, settings, and workflow rules

• 🧠 Collaborate with dev teams to escalate and solve bugs or product requests

• 🎓 Provide standard training and hand-holding support for end-users

• 📝 Keep all tickets, solutions, and follow-ups well-documented in the support system

• 🤝 Be a key player in ensuring an excellent hiring event experience for clients

✅ What We’re Looking For

We don’t expect you to know everything — just bring your passion and willingness to grow! 💪🌱

• 🎓 Bachelor's Degree (preferred: Communication / CS / Business)

• 🗣️ Fluent English (both written and spoken) — you’ll work with global clients

• 💬 Strong communication and problem-solving skills

• 💻 0–2 years of experience in technical or customer support

• 🔧 Basic tech curiosity — HTML, CSS, JavaScript, or API knowledge is a plus

• 🧩 Organized, independent, and proactive

• ⏳ Ability to prioritize and deliver under deadlines

• 📚 Familiarity with tools like JIRA or Zendesk is a bonus

• 🔄 Knowledge of Agile/Scrum/Waterfall methodologies? Even better!

🏢 Work Mode & Interview

• 🏠 Hybrid Work – 3 days/week at our Bengaluru office

• 🧪 Interview Process – Includes a short technical assessment to test your problem-solving and product understanding

🌍 Why Join Radancy?

At Radancy, it’s not just about the job — it’s about you and the impact you create. 🌈

Our Core Values:

• 💡 Innovative Spirit – Be part of what’s next

• 🌱 Rewarding Impact – Help connect people to meaningful careers

• 📈 Performance Driven – Grow with insights, strategy, and support

• 👥 Supportive Teams – Learn, share, and make a difference together

✊ Diversity & Inclusion

Radancy is proud to be an Equal Opportunity Employer 🌐. We celebrate diversity and are committed to creating an inclusive environment for all employees. Need accommodations during the application process? Reach out to us at 👉 recruiting@radancy.com

🚀 Apply Now

Come grow your career with a company that’s shaping the future of hiring! 🌟
🔗 Apply on Hire Simpli today and be the support every hiring event deserves!