Customer Service Associate – Chat Process (Freshers)

💬 Customer Service Associate – Chat Process

📍 Multiple Locations, India | 🏢 Teleperformance | 🕒 Full-Time | 🎓 Freshers Welcome

🌟 About the Role

Are you a great communicator who loves solving customer issues with a smile? 😄
Teleperformance is hiring Customer Service Associates (Chat Process) to deliver exceptional online support to customers across India! If you enjoy multitasking, have good written communication, and can handle chat-based queries with empathy and clarity — this role is perfect for you! 🙌

🧩 What You'll Do

As a Customer Service Associate, your mission is to ensure happy and satisfied customers through clear, helpful, and timely chat support.

✅ Key Responsibilities:

• 💬 Respond to customer queries via chat in real-time
• 🧠 Stay updated with latest platform updates and procedures
• 🔍 Investigate issues and offer complete resolutions
• 🎯 Aim for First Time Right (FTR) solutions
• 📢 Proactively update customers and internal teams about issue status
• 🛠️ Handle both online and offline resolution processes when needed

🧠 Who You Are

You're someone who listens, solves problems, and types fast with accuracy! A good team player who believes that every customer deserves the best experience possible. ✨

📚 Education:

• Graduate from any recognized university (Any Stream)

👶 Experience:

• Freshers welcome! 🚀
• Prior understanding of Voice & Non-Voice Customer Support is a plus

💼 Skills Required

🔧 Technical Skills:

• Basic knowledge of MS Office 📊
• Familiarity with digital tools and typing skills

🧠 Soft Skills:

• ✍️ Excellent written & verbal communication
• 💡 Strong problem-solving skills
• 📱 Social media awareness
• 🤝 Interpersonal and customer-handling ability
• 🎨 Creativity and presence of mind

🌍 Location

This is a multi-location role available across various cities in India. Perfect for those looking for flexibility and wide job market access! 🗺️

💸 Why Join Teleperformance?

• Work with a global leader in customer experience management 🌐
• Be part of a supportive and growth-oriented culture 🚀
• Learn, grow, and shine in your first or next customer support role ✨

✨ Ready to start your customer service journey?

Apply now and chat your way into a bright future with Teleperformance! 💼🖱️