Customer Service Associate – Voice Process

🌟 Customer Service Associate - Voice Process

📍 Multiple Locations, India | 🏢 Teleperformance
💬 Voice Process | Customer Service | Full-time

🚀 About the Role:

Are you someone who enjoys solving customer queries over a call? 📞
Do you have a knack for communication and want to grow in the customer service industry?
If yes, this is your chance to shine with Teleperformance – a global leader in customer experience! 🌏✨

We’re looking for enthusiastic individuals to join our Voice Process team and deliver exceptional customer support while building a rewarding career. 🧑‍💼👩‍💼

🎯 What You’ll Be Doing:

✅ Answering customer queries with patience and clarity over voice calls
✅ Ensuring quick and accurate resolutions
✅ Updating call logs and maintaining records
✅ Staying informed about client and process updates
✅ Working closely with your team and leaders for continuous improvement
✅ Adhering to data privacy and security protocols

🛠️ Your Daily Tasks Will Include:

• 📋 Logging daily activities and customer details
• 🕒 Following shift and call schedules strictly
• 🔁 Sharing daily performance feedback with Team Leads
• 📚 Checking internal knowledge base for product/process updates
• 📞 Handling calls with proper etiquette, empathy & confidence
• 🎯 Achieving high Customer Satisfaction (CSAT) scores

🧠 Key Skills & Competencies:

• 🗣️ Excellent spoken English (fluency & clarity)
• 👂 Strong listening & comprehension
• 🧾 Attention to detail & typing accuracy
• 💻 Basic computer knowledge (MS Office, system navigation)
• ❤️ Empathy & patience with customers
• 🔁 Adaptability and willingness to learn
• 📞 Phone etiquette and rapport building

🎓 Eligibility Criteria:

• ✅ Graduate in any stream – Freshers welcome
• ✅ Undergraduate (10+2) with 6 months of experience in any industry
• 💼 Experience in customer support (preferred but not mandatory)

🎁 Why Join Teleperformance?

🌍 Global exposure & growth opportunities
🎓 On-the-job training & development
🏥 Medical insurance & benefits
🎉 Employee engagement & fun activities
🧑‍🏫 Mentoring and supportive team culture
🔐 ISO 27001 & COPC certified environment

🔐 Security Responsibilities:

• Follow all Information Security & Data Protection policies
• Report any security incidents immediately
• Maintain confidentiality at all times
• Comply with email, internet usage & NDA policies

🌈 Let’s Build the Future Together!

At Teleperformance, we believe in creating a diverse and inclusive environment.
You’ll not only serve customers but also grow with a team that supports, guides, and celebrates you. 🎉

👉 Apply now and take your first step towards a successful career in customer service! 💼📲
Let your voice be heard — and make a difference! 🎤💙