📢 Service Desk Analyst – L1 at Wipro in Pune | Apply Now 🚀

🌟 Introduction:

Are you ready to take your tech career to the next level? 🚀 Join Wipro as a Service Desk Analyst - L1 in Pune and become a part of a global digital transformation powerhouse! 💼 If you’re passionate about IT Support and eager to grow in the Information Technology sector, this is the golden opportunity you’ve been waiting for.

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🔥 Why Choose Wipro?

Wipro is a global leader in technology services and consulting, renowned for its innovation, diversity, and excellence. As a Service Desk Analyst, you’ll play a vital role in delivering seamless support and enhancing customer experience. 🌍

We offer:

• 💸 Competitive salary and perks
• 📈 Career advancement opportunities
• 🌈 Inclusive work culture promoting work-life balance
• 🏆 Recognition for your talent and ideas

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📝 Key Roles & Responsibilities:

• 📝 Primary User Support – Handle queries via calls, emails, chats, and the client portal efficiently and courteously.
• 💡 Troubleshooting Expertise – Provide solutions on commonly used hardware/software and escalate unresolved issues per helpdesk policy.
• 👥 Customer Engagement – Maintain communication, feedback, and updates with clients to ensure quality service.
• 📊 Process Improvement – Record incidents, maintain logs, and suggest enhancements in service procedures.

🎓 Required Skills and Qualifications:

• 🎓 IT Knowledge: Familiarity with basic hardware, software, and networking troubleshooting.
• 📈 Communication Skills: Excellent verbal and written English communication for B2B interactions.
• 🛠️ Problem-solving Abilities: Strong analytical thinking to resolve user issues effectively.
• 🔧 Customer Orientation: Passion for delivering a great user experience and timely resolutions.

💼 Experience: 0–2 years in IT helpdesk/service desk or tech support preferred. Freshers with strong communication skills can also apply!

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💻 Work Mode:

• 💼 Employment Type: Full-Time
• 💻 Work Type: In-office
• 🌍 Location: Pune, India

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🏢 About Wipro:

Wipro Limited is a leading technology services and consulting company helping clients globally solve complex digital transformation needs. With a presence in 65+ countries and 230,000+ employees, Wipro is powered by innovation, inclusion, and integrity. 🌱

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🎁 What’s in it for You?

• 💰 Competitive salary & performance bonuses
• 📚 Free certification courses
• 🏖️ Flexible work hours for work-life balance
• 🎉 Collaborative, fun, and dynamic work environment

👉 Want to explore roles by category? Check out:

• 👩💻 IT & Software Development Jobs
• 📞 Customer Care Executive Jobs
• 📊 Finance & Accounting Jobs
• 🌐 IT & Services Consulting Jobs
• 🔧 IT & Hardware Networking Jobs

📌 How to Apply:

If you're passionate about IT Support, client satisfaction, and ready to take a leap in your career, apply now! 🔥

👉 Submit Your Application Here
👉 Or browse more opportunities on our Job Listing Page

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• ❓ Got questions? Ask on our Q&A Portal

📌 Helpful Pages:
• 🏠 Home Page
• 📝 FAQ Page
• 📞 Contact Page

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