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Jennifer Ravirajan

Data Administer
Chennai
₹4/year
0 (0 Reviews)

About me

IT Operations Professional with over 5 years of progressive experience across enterprise infrastructure, stakeholder engagement, and cross-functional team leadership. Demonstrated success in improving operational performance, leading cloud migration projects, reducing downtime through automation, and ensuring on-time project delivery. Adept at managing stakeholder communication, developing SOPs, mentoring teams, and coordinating remote global operations. Passionate about aligning project goals with strategic business outcomes.

Core Competencies: Project Coordination, Stakeholder Management, Remote Team Leadership, Escalation Handling, Process Documentation, Risk Mitigation, Talent Development, Project Planning & Delivery, Agile Methodologies, Cloud Migration, Incident Management, Automation, SOP Creation, KPI Monitoring.

Skills

Data analysis, data interpretation Database Management Jira Language Skills Leadership and Management Skills Network Security Software Development SQL, MySQL, MongoDB, PostgreSQL Training and development

Work Experience

software engineer
TCS May 12, 2022 - Present System Administrator & Learning and development SPOC Tata Consultancy Services – BT Group | May 2022 – Present • Directed end-to-end project coordination and order management, resulting in a 30% improvement process • Recognized and awarded as top learning influencer in BT account. • Developed and implemented automation scripts that cut manual effort and reduced system downtime by 20%, aligning with operational excellence goals. • Functioned as the Project SPOC, overseeing stakeholder communication, managing escalation workflows, and ensuring adherence to project SLAs. • Designed and led onboarding and training programs for new team members, accelerating ramp-up time by 40% and increasing project readiness. • Established standardized SOPs and workflow documentation, driving a 25% boost in internal compliance and operational uniformity. • Spearheaded incident response management during critical outages, maintaining 100% resolution within SLA and minimizing business impact. • Collaborated with remote and cross-functional teams globally, promoting agile best practices and knowledge sharing.
Junior Executive – Provisioning & Configuration Management
Tata Communications Ltd October 1, 2019 - May 6, 2022 Junior Executive – Provisioning & Configuration Management Tata Communications Ltd – BT Group | Oct 2019 – Apr 2022 • Led telecom provisioning initiatives, configuring services accurately to reduce support tickets by 15% and enhance service quality. • Integrated cloud-based monitoring tools, cutting network issue resolution time and elevating customer satisfaction levels. • Supported large-scale network upgrades through change management coordination and team-wide implementation support.

Education

Master in business administer
midlevel September 1, 2022 - September 1,2024

Honors & awards

Best learning influencer
March 14, 2025 I received the Best Learning Influencer Award because my work made learning practical, accessible, and inspiring for thousands of learners, driving real-world results and building a strong team of growth.

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Working attitude
Progressive working attitude
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Team work
Good teamwork spirit
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Skill & Experience
Skills and experience meet well
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Offered Salary
Suitable salary
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