Customer Service Associate

Job Title: Customer Service Executive

Company: Nexgen

Location: Office-based

Job Type: Full-time

Nexgen is seeking dynamic and customer-focused individuals to join our team as Customer Service Executives. As a Customer Service Executive, you will be responsible for providing exceptional service to our clients and customers through various communication channels.

Key Responsibilities:
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Handling customer complaints and escalations with empathy and efficiency
- Providing product information and assistance to customers
- Processing orders, returns, and exchanges accurately
- Maintaining customer records and updating information in the database
- Collaborating with other departments to ensure customer satisfaction

Requirements:
- Bachelor's degree in any field
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and customer-oriented mindset
- Ability to work effectively in a team environment
- Prior experience in customer service is a plus, but not required for freshers

Working at Nexgen:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Positive and collaborative work environment
- Training and support provided to help you succeed in your role

If you are a graduate fresher or an experienced candidate with a passion for customer service and excellent communication skills, we encourage you to apply for the Customer Service Executive position at Nexgen. Join us in delivering exceptional service and building lasting relationships with our valued customers. Apply now!