IT Support / System Administrator by BIG Language Solutions

Job Description

💼 Position: IT Support / System Administrator by BIG Language Solutions

📍 Noida, Uttar Pradesh (Work From Office)
🕒 US Shift – Rotational
🌐 Full-Time

🏢 About BIG Language Solutions

BIG Language Solutions is a global leader in language technology, translation, localization, and enterprise communication. With teams spread across multiple continents, our technology infrastructure is the backbone of every project we deliver.

We’re now looking for a proactive, skilled, and reliable IT Support / System Administrator who can keep our systems healthy, our users supported, and our global operations running smoothly.

✨ What This Role Really Means

You are the person who makes sure:

• ✅ Laptops boot

• ✅ Servers breathe

• ✅ Networks behave

• ✅ Users stay happy

• ✅ Systems stay secure

• ✅ And the business never stops

If technology were a city, you’d be the one keeping the lights on.

🧩 Your Day-to-Day Responsibilities

🔧 Technical Support & Troubleshooting

• Provide end-user support (onsite + remote) for hardware, software, network, printers, VPN, and system-related issues

• Diagnose and resolve technical problems with speed and accuracy

• Handle login failures, performance lags, access issues, and escalations

• Manage device onboarding: laptops, desktops, mobile devices, peripherals

📞 Telephony & Communication Systems

Work with global communication platforms such as:

• Avaya

• Genesys

• SIP/WebRTC

• Twilio

• Zoom

• Microsoft Teams

• Cisco

Your responsibility: Ensure these systems stay stable, clear, and reliable.

🖥️ System Administration

• Manage & administer Windows/Linux servers

• Maintain Office 365, M365 Admin, Azure Active Directory, Intune Policies

• Configure & monitor DNS, DHCP, routing, switching

• Maintain system uptime, performance & reliability

• Perform regular backups and verify restore integrity

• Implement security best practices across all endpoints

🌐 Cloud & Virtualization

Experience with the following is highly valued:

• VMware

• Hyper-V

• Azure Cloud

• AWS (plus point)

📚 Documentation & IT Governance

• Maintain internal IT documentation, SOPs, and user guides

• Follow ITIL frameworks for ticketing, SLAs & escalations

• Perform asset inventory audits and lifecycle tracking

• Keep records updated, clean, and audit-ready

🎯 What We’re Looking For

✅ Required Qualifications

• Bachelor’s degree in Computer Science / IT or related field

• 5+ years experience in IT Support or System Administration

• Strong hands-on experience with:

  • Windows/Linux OS

  • Office 365

  • Azure AD

  • Intune

  • DNS, DHCP

  • Networking basics

• Excellent troubleshooting & incident management

• Ability to work with global teams in a 24x7 environment

• Strong communication & interpersonal skills

• Solid understanding of cybersecurity hygiene

🏅 Preferred Certifications (Optional but Valuable)

• Microsoft Certified: Azure Fundamentals / MCSA / MS-900

• ITIL Foundation

🚀 Why Join BIG Language Solutions?

Because this isn’t just another IT support job.
It’s a chance to:

• Work with global teams

• Maintain enterprise-grade IT systems

• Learn modern cloud technologies

• Become the backbone of a global communication powerhouse

• Experience real impact in day-to-day operations

Here, your work doesn’t sit in a ticket queue.
Your work keeps the world connected.

“Think global. Think BIG.”